Possible problem
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Suggested resolution
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The clock on the client computer is not set to the correct time.
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Make sure that the clock and the time zone on the client computer are set to the correct time and time zone.
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Cannot connect to the Intune service. Check the client proxy settings.
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Verify that the proxy configuration on the client computer is supported by Intune, and that the client computer has Internet access.
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Proxy settings in Internet Explorer and Local System are not configured.
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Cannot connect to the Intune service. Check the client proxy settings and confirm that the proxy configuration on the client computer is supported by Intune, and that the client computer has Internet access.
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The account certificate of the previous account is still present on the machine.
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Enrollment package is out of date.
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Download and install the current client software package from the Administration workspace.
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Account is in maintenance mode.
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You cannot enroll new client computers when the account is in maintenance mode. To view your account settings, sign in to your account.
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Account is deleted.
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Verify that your account and subscription to Intune is still active. To view your account settings, sign in to your account.
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Device is enrolled with a different service
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The client computer has been retired.
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Wait a few hours, remove any older versions of the client software from the computer, and then retry the client software installation.
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The maximum number of seats allowed for the account has been reached.
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Your organization must purchase additional seats before you can enroll more client computers in the service.
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Could not find the certificate file in the same folder as the installer program.
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Extract all files before you start the installation. Do not rename or relocate any of the extracted files: all files must exist in the same folder or the installation will fail.
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The installation package is outdated and the service is blocking access.
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System Center Configuration Manager is either installed, or traces of a previous install are present.
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The software cannot be installed because a restart of the client computer is pending.
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Restart the computer and then retry the client software installation.
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Certificate trust chain was broken due to a missing expired cert on the service side.
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One or more prerequisites for installing the client software were not found on the client computer.
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Make sure that all required updates are installed on the client computer and then retry the client software installation.
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Failed to start the Microsoft Online Management Updates service.
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The client computer is already enrolled into the service.
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You must retire the client computer before you can re-enroll it in the service.
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The client software installation package cannot run because the version of Windows that is running on the client is not supported.
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Intune does not support the version of Windows that is running on the client computer.
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The Windows Installer could not access VBScript run time for a custom action.
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The connection to the service endpoint terminated.
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Trial or paid account is suspended. Create a new trial or paid account and re-enroll.
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Devices are being enrolled using a suspended trial or paid account.
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SCCM present on the machine and used to manage Active Software Update Point for on premises WSUS server.
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