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SCCM CB Deploy Office 365 update keep failing with error 0x87D0024A(-2016411062)

By Haresh Hirani
1
3654

Issue reported:

SCCM CB Deploy Office 365 update keep failing with error 0x87D0024A(-2016411062)

Below is screen shot fore reference :

Note: OS windows update works fine, get this error only when trying to deploy office 365 (click to run) (2016)(32bit) (deferred channel) update. Client is a Windows 10 1607, Office 365 version installed is Version 1605 (Build 6965.2105). Office installed in multiple languages.

Solution:

Step 1: Validate UpdatesHandler.log

AlternateHandler is downloading or installing another update, and cannot start another downloading UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)

BeginDownload alternate update content failed. Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)

CBundledUpdate Failed to download update (6036e1c3-3037-41cb-9268-2416343b5546). Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)

Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 24/01/2017 15:36:58 7624 (0x1DC8)

CDeployment Job Failed to download update (8ff3476c-6e4a-47cf-9cf9-6053d5033c91). Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)

Step 2: Based on above error found ApiClient.dll DLL is missing on the clients:

C:\Program Files\Common Files\Microsoft Shared\ClickToRun\ApiClient.dll

Copied it manually from a machine where I did the online update to 1605-10. Problem got resolved.

Note: Similar error has reported with different Error = 0x8007007e by performing above steps it resolve issue. Click here

Happy Learning:-) 

Thanks&regards,
Haresh Hirani
Email: [email protected], [email protected]
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Author

  • Hi, I’m Haresh Hirani the mind behind Hiraniconfigmgr.com. I’m a seasoned IT professional with deep expertise in Microsoft technologies, especially in Configuration Manager (ConfigMgr/SCCM). Over the years, I’ve expanded my skill set to cover a broader range of modern device management platforms like Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, and VMware AirWatch (Workspace ONE UEM), I use this blog to document real-world, tested, working fixes and walkthroughs from my daily technical experiences. The 💡idea is simple: if it helped me, it might help someone like you. My goal is to create a living repository of practical IT solutions for the community. If you find something useful, or if you want to collaborate, feel free to connect with me on LinkedIn or drop a message through the Contact page. Happy to help.

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