Monday, June 15, 2026
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CM InfrastructureSCCM InstallationSCCM Infrastructure

Post SCCM Migration Remote Control Agent Issue

By Haresh Hirani
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603

Issue Reported: Post client migration to SCCM Current Branch (CB) , Fail to take remote control of a machine and the User doesn’t get the prompt to accept the connection.

Solutions:

Step 1: Make sure device on network.

Step 2: Open regedit.exe on your machine , map the registry of affected machine and goto HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Sms key. Compare working machine registry and non working registry. found permission is missing.

Step 3: Right Click Sms Key and goto permissions option, if you see only two permissions ( SYSTEM and Administrators) then their is a problem.

Step 4: Download and Copy SetACL.exe from internet and put it on affected machine.

Step 5: Connect to affected machine command prompt through PSEXEC and browse to folder where SetACL.exe is place, run the following command SetACL -on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS-ot reg -actn setprot -opdacl:np-actn clear -clr dacl-actn rstchldrn -rst dacl.

Step 6: Now check permissions of SMS key you will see four entries, Try to take remote control now and it work as normal.

Happy Learning!!!

Thanks & Regards,
Haresh Hirani
Email: [email protected]
Follow me: Twitter @hirravi1
linkedin: https://www.linkedin.com/in/hiraniconfigmgr

Author

  • Hi, I’m Haresh Hirani the mind behind Hiraniconfigmgr.com. I’m a seasoned IT professional with deep expertise in Microsoft technologies, especially in Configuration Manager (ConfigMgr/SCCM). Over the years, I’ve expanded my skill set to cover a broader range of modern device management platforms like Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, and VMware AirWatch (Workspace ONE UEM), I use this blog to document real-world, tested, working fixes and walkthroughs from my daily technical experiences. The 💡idea is simple: if it helped me, it might help someone like you. My goal is to create a living repository of practical IT solutions for the community. If you find something useful, or if you want to collaborate, feel free to connect with me on LinkedIn or drop a message through the Contact page. Happy to help.

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I’m the person behind this webpage. Thank you for visiting the website and about me page! My website is all about Microsoft technologies. More about ConfigMgr and all other technologies which are interesting for me. However, larger percentage of my posts are related to SCCM. Normally, like to post the interesting issues which I came across in my day to day tech life. you will find only solutions which comes on my day to day life.

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