Sunday, June 14, 2026

SCCM Remote control breaks keyboard layout while taking remote using CM Remote tool

SCCM Remote control breaks keyboard layout while taking remote using CM Remote tool.

Issue:

Help desk engineers are using CM Remote control feature. Many users complaining that after a help-desk engineer disconnects from user’s computer, the keyboard cannot be switched from one layout to another.

When we connect to computers using the CM Remote Tool (SCCM 1710) and our keyboard language differs from the user’s language (we use EN by default, users – RUS) – language bar is disappeared, keyboard cannot be switched to ENG. If we and user have same keyboard language.

Above reported issue has been resolved on version.

Solution:

Problem solved in version 1802 and higher. Please upgrade version to fix issue.

Happy Learning!!!

Thanks & Regards,
Solution Teams
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Author

  • Hi, I’m Haresh Hirani the mind behind Hiraniconfigmgr.com. I’m a seasoned IT professional with deep expertise in Microsoft technologies, especially in Configuration Manager (ConfigMgr/SCCM). Over the years, I’ve expanded my skill set to cover a broader range of modern device management platforms like Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, and VMware AirWatch (Workspace ONE UEM), I use this blog to document real-world, tested, working fixes and walkthroughs from my daily technical experiences. The 💡idea is simple: if it helped me, it might help someone like you. My goal is to create a living repository of practical IT solutions for the community. If you find something useful, or if you want to collaborate, feel free to connect with me on LinkedIn or drop a message through the Contact page. Happy to help.

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