Wednesday, June 3, 2026
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CM InfrastructureSCCM InstallationSCCM Infrastructure

SCCM 1702 Servicing: Update stuck in Installing state

By Haresh Hirani
1
9295

Issue Reported:

A SCCM 1702 A Update stuck in Installing state

While trying to deploy KB4019926 to SCCM CB 1702 using in-console servicing. The hotfix is downloaded and replicated to the hierarchy but installation never started.

While verify CMUPDATE.log: Waiting for changes to the “D:\Program Files\Microsoft Configuration Manager\inboxes\cmupdate.box” directories, updates will be polled in 600 seconds…” for a couple of days now

Solutions:

Step 1: Verify HMan.log: INFO: 2.ESC file was found. Easy setup package needs to be updated.
Get update package 82258EB9-88F1-427A-8B42-5A5C7FD185FF, \\SERVERNAME\EasySetupPayLoad\82258EB9-88F1-427A-8B42-5A5C7FD185FF
INFO: Successfully requested package PACKAGEID to be updated from its source.

Step 2: A This triggers an update of the package which gets sent to distmgr.log:
Taking package snapshot for package PACKAGEID from source \\SERVERNAME\EasySetupPayLoad\82258EB9-88F1-427A-8B42-5A5C7FD185FF
Content definition already exists: \\?\DRIVE:\SCCMContentLib\DataLib\PACKAGEID
Successfully created RDC signatures for package PACKAGEID version 4 This then triggers the update of the package, this can take a while

While validate it found that Antivirus is blocking to move further and it take time to move further of the package generations interrupted once clear blocking content it went smother upgrade completed as normal.

Happy Learning!!!

Thanks&regards,
Haresh Hirani
Email: [email protected], [email protected]
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  • Hi, I’m Haresh Hirani the mind behind Hiraniconfigmgr.com. I’m a seasoned IT professional with deep expertise in Microsoft technologies, especially in Configuration Manager (ConfigMgr/SCCM). Over the years, I’ve expanded my skill set to cover a broader range of modern device management platforms like Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, and VMware AirWatch (Workspace ONE UEM), I use this blog to document real-world, tested, working fixes and walkthroughs from my daily technical experiences. The 💡idea is simple: if it helped me, it might help someone like you. My goal is to create a living repository of practical IT solutions for the community. If you find something useful, or if you want to collaborate, feel free to connect with me on LinkedIn or drop a message through the Contact page. Happy to help.

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1 COMMENT

  1. Download failed for content under context System.

    I am seeing this error in UpdateHandler.log. The DP’s are having full permissions on the package the client is trying to pull from. Can you help on this?
    cas failed to download update error = 0x80070005. Releasing content request

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